Last Updated: October 6, 2026
At Veaulera Beauty, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
Please read the following Returns & Refund Policy carefully before making a purchase.
We accept returns only in the following situations:
You received the wrong product.
The product arrived damaged or defective.
Your order is missing an item.
The product you received is significantly different from what was described on our website.
To be eligible for a return, you must contact us within 7 days of receiving your order.
The product must generally be unused and in its original packaging, unless the issue is a defect or damage that could only be discovered after opening the package.
For hygiene and safety reasons, we generally do not accept returns of beauty or personal-care products that have been opened, used, tested, or applied to the skin, hair, or body.
This includes products such as:
Makeup
Skincare products
Cosmetics
Beauty tools
Hair-care products
Personal-care products
If you believe the product is defective, damaged, contaminated, or incorrect, please contact us before using or discarding it.
If your product arrives damaged or defective:
Contact us within 7 days of delivery.
Provide your order number.
Send clear photos or videos showing the problem.
We will review your request and determine the appropriate solution.
Depending on the situation, we may offer:
A replacement product
A refund
Store credit
Another appropriate resolution
If you receive an incorrect product or an item is missing from your order, contact us within 7 days of delivery.
Please provide your order number and photos of the package and the items received. After verification, we will arrange a replacement or refund as appropriate.
We generally do not accept returns simply because you changed your mind, ordered the wrong product, or no longer want the item.
Because many of our products are beauty and personal-care items, hygiene and product-safety considerations prevent us from reselling opened or used products.
Once your return or refund request has been approved, we will process the refund using the applicable payment method or another agreed method.
Refund processing times may vary depending on the payment provider or financial institution.
If a refund is approved, we will inform you of the expected processing time.
If the return is due to our error, such as receiving a wrong, damaged, defective, or missing product, we may cover reasonable return or replacement shipping costs.
If a return is approved for another reason, any applicable shipping costs may be the customer's responsibility.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise approved by us.
To request a return or refund, contact our customer support team with:
Your full name
Order number
Product name
Reason for the request
Photos or videos showing the issue, when applicable
Please contact us through the customer-support contact details provided on our website.
Do not send a product back without receiving return instructions from us first.
All return and refund requests are subject to review.
We reserve the right to reject a return or refund request if:
The request is submitted after the applicable return period.
The product has been used or altered when the issue is unrelated to a defect.
The product is missing its original packaging where required.
There is insufficient evidence of damage, defect, or incorrect fulfillment.
The issue resulted from misuse, improper storage, or failure to follow product instructions.
If you need to cancel an order, contact us as soon as possible.
We may not be able to cancel an order once it has been processed, shipped, or handed over to the delivery carrier.
If an order cannot be cancelled because it has already been processed or shipped, the applicable return rules above will apply.
If you have any questions about our Returns & Refund Policy or need assistance with an order, please contact our customer support team through the contact information provided on our website.
Veaulera Beauty
Email : salmanbuissnes@gmail.com
Pakistan
